APPOINTMENT BOOKING TERMS AND CONDITIONS

BOOKING POLICY

1. ADVANCE BOOKING REQUIREMENTS

• Appointments must be booked at least 12 hours in advance

• Same-day bookings within 12 hours of the appointment time are not available

• All bookings are subject to availability and confirmation

2. CANCELLATION POLICY

• Cancellations must be made at least 2 hours prior to the scheduled appointment time

• Cancellations made with less than 2 hours' notice may result in forfeiture of payment

• To cancel your appointment, please log into your account or contact us directly

3. REFUND POLICY

• Full refunds are available for cancellations made 2 hours or more before the scheduled appointment

• Cancellations made with less than 2 hours' notice are not eligible for refunds

• Refunds will be processed within 5-10 business days to the original payment method

4. RESCHEDULING POLICY

• Appointments may be rescheduled subject to availability

• Rescheduling requests must be made at least 2 hours before the original appointment time

• Rescheduling can be done through your online account or by contacting us directly

5. ACCOUNT REQUIREMENTS

• All clients must create an account to book, modify, or cancel appointments

• Account registration is required to access our booking system and manage your appointments

• Your account allows you to view booking history, make changes, and receive important updates

6. NO-SHOW POLICY

• Failure to attend a scheduled appointment without prior notice constitutes a no-show

• No-shows may result in forfeiture of payment and may affect future booking privileges

7. CONTACT INFORMATION

• For assistance with bookings, cancellations, or rescheduling, please call us on 61 422 067 580 or email us at info@naarkaali.com.au

8. TERMS ACCEPTANCE

• By booking an appointment, you acknowledge that you have read, understood, and agree to these terms and conditions

• These terms are subject to change without notice